FAQs
We know planning an event comes with lots of excitement, and sometimes a few questions! Whether you're dreaming up a birthday surprise, decorating for a shower, or creating a picture-perfect backdrop for your celebration, we’re here to help every step of the way.
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This page is a compilation of our most asked questions by customers for all things balloons - how long they last, what to expect with delivery, how far in advance we need and everything in between.
We’ve gathered answers to the questions we hear most so you can feel confident, prepared, and inspired. Take a scroll, explore, and let your ideas inflate into something amazing. If you don’t see your question here, don’t worry, we’re only a message away and always happy to help!
How long will the balloons last?
The answers below are for balloons kept indoors at room temperature. Care Tips for longer lasting balloons are to keep away from sun, heat, cold drafts, cars & pets. A matte finish is normal after a few days- balloons oxidize naturally.
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Helium-Filled:
Latex: 3–6 days. We use premium-quality balloons (Tuftex) and add Hi-Float to extend float time.
Foil/Mylar Balloons: 1-2 weeks. We use top foil brands which secure the helium longer, leaving customers with long lasting balloon decor.
​Air-Filled (Garlands, Arches, Columns):
1–3+ weeks indoors. They last longer because we use top-quality balloons and proper inflation techniques. Balloons will los
Can your balloons go outside?
Yes. Balloons can be set up outside, but outdoor conditions may shorten their lifespan. We use the top high-quality balloon brand (Tuftex) and Hi-Float on helium pieces to help them hold up better. For best results, keep balloons in the shade, avoid direct sunlight or sharp surfaces, and bring them indoors overnight if possible.
Can we bring our own balloons to be filled with helium at your store?
Yes! We’re happy to fill balloons you bring in. We do always recommend using our balloons since we know the quality, durability, and how long they’ll last. If you bring your own, we’ll just have you sign a quick waiver since we can’t guarantee balloons we didn’t supply and can’t be responsible if they pop during or after inflation.
Most of the time, it’s actually more affordable, and more reliable, to have us supply and fill the balloons for you, and you’ll get the Balloon Town quality we’re known for.
Can I use my own arch?
Yes! We’re happy to provide just the balloons and decor pieces. We can even include simple instructions so you can set everything up exactly the way you envisioned
Do I have to have an arch?
No arch? No problem! There are lots of creative ways to display your balloons, and we’re always happy to help you choose the best option. We can provide examples, suggestions, and easy instructions so you can attach and style your garland with confidence.
How far in advance do I need to order?
It depends on what you’re looking for. Simple helium bouquets and most foil balloons are kept in stock, so same-day orders and walk-ins are welcome. For garlands, arches, themed décor, or larger displays, we prefer 10–14 days’ notice. For events that require set-up and delivery, please contact us 3–4 weeks in advance so we can schedule our balloon artists.
How much time to you need for setup?
For most deliveries that include on-site set-up, we like to arrive 2–3 hours before your event begins. Set-up typically takes 60–90 minutes, depending on the size and complexity of your display or design.
Do you accept same-day or last-minute orders?
Yes! For in-stock helium balloons and simple bouquets, same-day orders and walk-ins are totally fine. For décor pieces, custom themes, or same-day installations, we’ll do our best depending on materials and schedule availability.
Do you require a deposit for custom designs or delivery/set-ups?
Yes. Custom orders and any bookings that require delivery, set-up or to be ready for a specific pick-up date/time - need a non-refundable deposit to secure your date and materials. The remaining balance is due 2 weeks prior to delivery or pick up.
Can you recreate a design or photo I show you?
Yes! We can recreate or customize almost any inspiration image. We’ll also offer suggestions to make sure it’s sized correctly for your space and fits your budget.
Do you offer rentals like backdrops, arches, pedestals, or props?
.Yes we offer tons of props and customizations to fit your event. If you do not see the prop on our website, don't hesitate to ask if we can provide it.
Do you offer customization?
Yes! We can customize names, words, phrases on balloons, as well as on our backdrops to fit themes. Let us know what you're thinking.
What size garland do I need for my space?
Share a photo of the area or the measurements, and we’ll guide you to the best size for the impact you want. We’re happy to make recommendations based on your vision.
Will my balloons fit in my car at pickup?
We’ll help you determine if your order will fit. In general, SUVs with seats folded down work best. Please ensure the car is clean, pet-hair free, and climate-controlled, especially in hot or cold weather.
What is your cancellation or refund policy?
Please see our refund policy page here: Refund Policy
What happens if my event date changes?
If we’re available on your new date, we’re happy to move your order. If we’re already booked, your deposit can be used toward a different order in the future.
What happens if a balloon pops after I leave the store or after delivery?
Once balloons leave the store or have been installed, we can’t guarantee them due to temperature changes, transport conditions, and environmental factors. However, if something seems off, reach out—we do our best to help!